Privacy Policy for MedGate Wellness

Effective Date: December 17, 2024

MedGate Wellness (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Enroll in our Direct Primary Care (DPC) program
• Use our telemedicine and virtual weight loss services
• Engage with our wellness and aesthetic services
• Visit our website and online platforms

This policy complies with HIPAA (Health Insurance Portability and Accountability Act), state privacy laws, and telemedicine regulations.

By using our services, you consent to the terms outlined below.

1. Information We Collect

We collect the following types of information:

A. Personal and Health Information

• Full name, date of birth, address, phone number, and email
• Medical history, medications, lab results, and diagnostic information
• Weight loss, wellness, and lifestyle data
• Payment and billing details (credit card, billing address, employer-sponsored payments)
• Insurance information (if applicable)
• Communications between you and our healthcare providers

B. Technical and Website Usage Data

• IP address, device type, and browser information
• Website usage (cookies, analytics, tracking data)
• Secure messaging and telehealth session records (as required for compliance)

C. Employer-Sponsored Health Plan Data (if applicable)

• Employee health plan participation (for employer-based DPC plans)
• Non-medical administrative data required by your employer (e.g., enrollment status)
• Any information required under employment health benefit agreements

2. How We Use Your Information

We use your information to:

Provide Medical Care – Diagnose, treat, and coordinate care through telemedicine, in-person visits, and wellness consultations.
Manage DPC Membership & Weight Loss Services – Process enrollments, maintain records, and track program outcomes.
Process Payments & Subscriptions – Charge membership fees, manage employer payments, and handle billing.
 Schedule & Conduct Virtual Consultations – Use HIPAA-compliant video and messaging platforms.
Communicate with You – Send appointment reminders, test results, and wellness recommendations.
Improve Our Services – Use anonymized data to enhance patient experience and refine treatments.
Ensure Legal & Regulatory Compliance – Meet HIPAA and state telehealth regulations.
Marketing (With Consent) – Share health tips, updates on new services, and promotional offers.

We do not sell or rent your personal information.

3. How We Share Your Information

We may share your information only under the following circumstances:

A. Healthcare Coordination

We may disclose your medical data to:

• Referring Physicians & Specialists – If additional care is required.
• Laboratories & Pharmacies – For lab testing and prescription fulfillment.
• Weight Loss Medication Providers – To ensure appropriate treatment delivery.

B. Employer-Based Health Plans (if applicable)

For employees enrolled in employer-sponsored MedGate Wellness DPC programs, we may share basic participation details with your employer (not personal health records or diagnoses).

C. Legal Compliance & Safety

We may disclose your information if required by:

• HIPAA & State Medical Boards
• Law enforcement agencies (e.g., subpoenas, court orders)
• Public health officials (for disease prevention and outbreaks)

D. Technology & Payment Processing

We work with HIPAA-compliant third-party providers for:

• Secure video conferencing (telemedicine)
• Payment processing (billing services)
• Electronic health records (EHR) systems

We ensure all partners follow strict data security protocols.

4. Your Rights & Choices

Under HIPAA & U.S. privacy laws, you have the following rights regarding your data:

Access & Copy Your Medical Records – Request a copy of your health data.
Request Corrections – If you believe there is an error in your health records.
Restrict Data Sharing – Limit how we share information with third parties.
Withdraw Marketing Consent – Opt-out of non-essential communications.
Delete Your Account (Where Legally Permissible) – Subject to medical record retention laws.

To exercise your rights, contact us at:
team@medgatewellness.com

5. Data Security & Protection

We use industry-standard encryption, firewalls, and access controls to protect your personal and medical information.

HIPAA Compliance: Our telemedicine platform, electronic records, and communications are fully compliant with HIPAA.
Secure Telemedicine & Virtual Consultations: All sessions are conducted via HIPAA-secure video and messaging platforms.
Payment Security: Transactions are processed through PCI-DSS compliant providers to protect financial data.

Although we follow strict security measures, no system is 100% secure. We encourage patients to:

• Use strong passwords for their MedGate Wellness accounts
• Avoid sharing personal health details over unsecured email or social media

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your user experience. You may opt out by adjusting your browser settings.

7. Retention of Medical Records

We retain medical records as required by law:

• Minimum 7 years for adult records
• Longer for pediatric patients (up to age 21 + additional years)
• Employer-sponsored plan data is stored separately from clinical records

8. Children’s Privacy

MedGate Wellness does not knowingly collect personal information from individuals under 18 without parental consent. If you believe we have received unauthorized information from a minor, contact us immediately.

9. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in laws, services, or security practices. We will notify you of any significant updates via email or website notification.

Last Updated: [Insert Date]

10. Contact Us

For privacy concerns, data access requests, or policy questions, contact us at:

MedGate Wellness

team@medgatewellness.com
https://medgatewellness.com/